Make a Complaint
I need a quote!
Our customer service is here when you need us.
The Homebrella team is determined to offer you the highest quality of service as one of our clients. Composed of young, dynamic professionals, our agents are here to accompany you from policy subscription to potential claims, and of course to answer any questions you may have along the way.
If for any reason there is an issue, we are here to get to the bottom of it at find a solution.
You can reach us at 01 79 35 30 90 (standard rate call), by filling out the form on the previous page, or simply by live chat!
Still having an Issue?
If your difficulty persists after having discussed with our team, you can solicit our Quality Directors by writing to the following address:
Direction Qualité Homebrella
59071 ROUBAIX Cedex 1
Your request will be studied attentively by our direction. A confirmation of reception will be sent within 10 days, and we will respond to your request within 45 days. If for any reason we require more time than this, we will respond to you via mail.
You’ve followed this process and there is still a disagreement or
The Insurance Mediation agency can intervene independently, at no extra charge, once the previous steps have been exhausted.
Note: the Insurance Mediation agency can refuse to intervene if the previous steps have not been undertaken, which are there to ensure you a quick solution to our issue.
For more information, please consult the Insurance Mediation agency website at: www.mediation-assurance.org